- 707 Operations Inc - Mainline Steam Train Trips in Victoria
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Frequently Ask Questions

COVID-19 safe travel

You'll also notice some subtle (but necessary) changes as you travel with us in 2022. We've adopted a COVID-Safe plan in line with Government requirements. You'll notice extra on-train cleaning, extra hand sanitising and capacity limits on all of our future journeys, as well as contact tracing documentation prior to boarding. Our volunteers will be on hand to make the check-in and travel process as streamlined as possible, but we do ask for your cooperation to follow all published guidelines when on board our trains.

The health and safety of our passengers and volunteer train staff are of utmost importance to us. For travel on any future day or overnight excursion all guests over the age of 16 must show their COVID-19 vaccination status as a condition of entry to boarding any train service.

The quickest and easiest way to show proof of vaccination is by adding your COVID-19 digital certificate to the Service Victoria app.

To add your COVID-19 digital certificate to the Service Victoria app, you'll need to be fully vaccinated against COVID-19 and have the latest version of the Service Victoria app installed on your phone. If you're coming from interstate please ensure you have your certificate on your smartphone wallet.

Once you've added your COVID-19 digital certificate to your Service Victoria app, it will show proof of vaccination each time you check in using our QR codes when boarding the train.

If you don't have a smartphone or are unable to use one, there are additional non-digital proof of vaccination status options available including an official copy of your Australian Immunisation Register vaccination certificate or a printed copy of your digital vaccination certificate from myGov.

Visit coronavirus.vic.gov.au/get-your-covid-19-digital-certificate to find out more.

Refund Policy

For passengers who are unable to show proof of being fully vaccinated prior to boarding the train, a refund of the fare paid will be made as per our terms and conditions of travel.

Medical Exemptions

If you have an exemption please provide it at the time of booking via email to contact@707operations.com.au and present it at the time of boarding. Please ensure your medical exemption is valid and signed by a medical practitioner.

We ask that any guests who are booked to travel with Seven-O-Seven Operations that experience cold or flu like symptoms in the week prior to our departure date please contact our office on 0420 806 820 for advice before travelling.

If our tour cannot operate for any reason, your payment will be refunded in full.

What is 707 Operations cancellation policy?

Day Tours

Our general cancellation policy for is a full refund of tickets for a cancellation by a passenger more than 7 days before a day tour. We will offer a credit the the value of the ticket purchased for cancellations within 7 days of a day tour.

If our tour cannot operate for any reason, your payment will be refunded in full.

Weekend Tours

Our general cancellation policy is a full refund of tickets for a cancellation by a passenger more than 7 days before a weekend tour. For cancellation of a weekend tour within 7 days of a weekend tour by a passenger a credit will be offer to the value of the ticket, less 25 per cent, for future tour use.

If our tour cannot operate for any reason, your payment will be refunded in full.

What happens if I purchase tickets online and they haven't arrived?

Sometimes email provided from our online booking system, trybooking.com, will get caught in your spam/junk filter - we suggest checking it first and email us if it still hasn't arrived.

Do I need to print my tickets?

No, all tickets can be shown upon boarding from your smart phone or tablet.

Our volunteers will also have a master passenger list in case there are any technical problems when showing your ticket/s.

What platform will the train depart from?

2-3 days before a tour we provide a journey update email to all passengers which will include final departure times, seating arrangements, key trip details and platform departure numbers.

However please note, on the day of travel, advertised platform details can change. Make sure you use the overhead information displays at the station to check for any platform changes or delays.

What are the departure times for the train?

2-3 days before a tour we provide a journey update email to all passengers which will include final departure times, seating arrangements, key trip details and platform departure numbers. We also publish this information on our webpage for the trip www.707operations.com.au.

What stations can I board the train at?

The train will only stop to pick up passengers are stations mentioned on our trip webpage. Generally Southern Cross Station is our major departure station for most trips.

Can I bring food on the train?

We are happy for you to bring your own food on the train as snack or a picnic. However please note we have an onboard café on the train which offers a wide range of snacks, hot foods, drinks and alcoholic drinks. All revenue from the sales on board helps us maintain our locomotive and carriage fleet.

Can I bring alcohol on the train?

Due to liquor licencing requirements, BYO alcohol for consumption is not permitted on the train.

Can I request specific seats or be seated next to another booking?

We don't allocate seating on our day trips (excluding for those who have purchased compartments).

Are fares/tickets one-way or return?

Unless explicitly described as one-way fares/tickets, all of our tickets are return fares/tickets.

Why does my ticket say departing from Southern Cross Station on it, when I'm boarding at a different location?

The ticketing system we use (Trybooking.com) is designed for single venues rather than train trips like we provide with multiple venues (stations), hence we use our major departing station as the trip venue.

Does 707 Operations accept companion cards?

As a small all-volunteer organisation, we are not in the financial position to take companion card travellers for free, however we do allow campion card holders to travel at our member fare price.

Does 707 Operations accept concession cards?

As a small all-volunteer organisation, we are not in the financial position to provide concession fares.

I've left a message with 707 Operations phone, but have not heard back from 707 Operations?

Many of our volunteers work full-time and many have other family and volunteer commitments. Sometimes it can take 2-3 days for our volunteers to respond to messages left with us.

Does 707 Operations allow pets to travel on the train?

For the safety and comfort of all our passengers, we do not allow animals to travel on our train, unless they are assistance dogs.

Do you have power points on the train to charge smartphones/tablets?

Day Tours

There are limited power points available on the train, which may be used subject approval by our on-train volunteers.

Weekend Tours

Each of our NAM, LAN and SJ carriage berths contain a power point for charging smartphones and tablets. There are limited other power points available on the train, which may be used subject approval by our on-train volunteers.

Do you have wifi on the train?

Our train is not equipped with wifi.

Safety

The safety of our passengers is of paramount importance to 707 Operations and passengers are required to listen to, and follow any safety instructions issued by 707 Operations Marshals.

 

Revised: 6 April 2022